{"id":3188,"date":"2026-10-08T23:14:36","date_gmt":"2026-10-08T16:14:36","guid":{"rendered":"https:\/\/books.inti.foundation\/?p=3188"},"modified":"2026-10-22T07:15:07","modified_gmt":"2026-10-22T00:15:07","slug":"kaizen-va-innovation-khac-nhau-nhu-the-nao","status":"publish","type":"post","link":"https:\/\/books.inti.foundation\/en\/kaizen-va-innovation-khac-nhau-nhu-the-nao\/","title":{"rendered":"Kaizen v\u00e0 innovation kh\u00e1c nhau nh\u01b0 th\u1ebf n\u00e0o? C\u1ea3i ti\u1ebfn v\u00e0 \u0111\u1ed5i m\u1edbi"},"content":{"rendered":"<p><strong>S\u00e1ch \u00abKh\u1edfi Nghi\u1ec7p Th\u00f4ng Minh Theo Phong C\u00e1ch TMT\u00bb c\u1ee7a <a href=\"https:\/\/inti.foundation\/ta-minh-tuan-saga\/\">T\u1ea1 Minh Tu\u1ea5n<\/a> ph\u00e2n bi\u1ec7t: innovation (\u0111\u1ed5i m\u1edbi) l\u00e0 thay \u0111\u1ed5i to\u00e0n b\u1ed9, di\u1ec5n ra ngay, quy m\u00f4 l\u1edbn, t\u1ed1n k\u00e9m; kaizen (c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c) l\u00e0 nhi\u1ec1u b\u01b0\u1edbc nh\u1ecf, \u0111\u01a1n gi\u1ea3n, k\u00e9o d\u00e0i, do m\u1ecdi ng\u01b0\u1eddi c\u00f9ng g\u00f3p.<\/strong> S\u00e1ch kh\u00f4ng b\u1eaft ch\u1ecdn m\u1ed9t: doanh nghi\u1ec7p c\u1ea7n c\u1ea3 hai.<\/p>\n<p>S\u1ef1 ph\u00e2n bi\u1ec7t n\u1eb1m trong b\u00e0i \u00abInnovation vs. Kaizen\u00bb c\u1ee7a cu\u1ed1n <a href=\"https:\/\/treasury.inti.foundation\/sach\/khoi-nghiep-thong-minh-theo-phong-cach-tmt-ebook\">Kh\u1edfi Nghi\u1ec7p Th\u00f4ng Minh Theo Phong C\u00e1ch TMT<\/a>, m\u1ed9t tuy\u1ec3n t\u1eadp h\u01a1n 40 b\u00e0i ng\u1eafn v\u1ec1 kh\u1edfi nghi\u1ec7p. B\u00e0i m\u1edf b\u1eb1ng c\u00e2u h\u1ecfi nhi\u1ec1u ng\u01b0\u1eddi t\u1eebng b\u0103n kho\u0103n: \u0111\u1ed5i m\u1edbi v\u00e0 c\u1ea3i ti\u1ebfn c\u00f3 ph\u1ea3i l\u00e0 m\u1ed9t? T\u00e1c gi\u1ea3 tr\u1ea3 l\u1eddi l\u00e0 kh\u00f4ng. Theo \u00f4ng, vi\u1ec7c n\u00e0o c\u0169ng c\u00f3 c\u00e1i gi\u00e1 c\u1ee7a n\u00f3, v\u00e0 t\u00f9y c\u00e1ch m\u1ed7i ng\u01b0\u1eddi \u0111\u00e1nh gi\u00e1 c\u00e1i gi\u00e1 \u1ea5y m\u00e0 hai kh\u00e1i ni\u1ec7m c\u00f3 th\u1ec3 \u0111\u1ed1i ngh\u1ecbch, b\u1ed5 tr\u1ee3 nhau hay kh\u00f4ng li\u00ean quan g\u00ec t\u1edbi nhau; t\u1eeb \u0111\u00f3 m\u1ed7i ng\u01b0\u1eddi t\u00ecm ra gi\u1ea3i ph\u00e1p c\u1ee7a ri\u00eang m\u00ecnh.<\/p>\n<h2>Kaizen v\u00e0 innovation kh\u00e1c nhau \u1edf nh\u1eefng \u0111i\u1ec3m n\u00e0o?<\/h2>\n<p>\u0110\u1eb7t hai kh\u00e1i ni\u1ec7m c\u1ea1nh nhau theo \u0111\u00fang nh\u1eefng g\u00ec b\u00e0i vi\u1ebft m\u00f4 t\u1ea3, c\u00f3 th\u1ec3 th\u1ea5y n\u0103m ch\u1ed7 kh\u00e1c:<\/p>\n<ul>\n<li><strong>Ph\u1ea1m vi thay \u0111\u1ed5i.<\/strong> \u0110\u1ed5i m\u1edbi l\u00e0 thay \u0111\u1ed5i to\u00e0n b\u1ed9. C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c l\u00e0 nh\u1eefng \u0111\u1ed9ng t\u00e1c nh\u1ecf, s\u1eeda t\u1eebng ch\u00fat tr\u00ean c\u00e1i \u0111ang c\u00f3.<\/li>\n<li><strong>Nh\u1ecbp \u0111\u1ed9.<\/strong> \u0110\u1ed5i m\u1edbi di\u1ec5n ra ngay l\u1eadp t\u1ee9c, c\u01b0\u1eddng \u0111\u1ed9 cao. C\u1ea3i ti\u1ebfn di\u1ec5n ra trong m\u1ed9t th\u1eddi gian \u0111\u1ee7 l\u00e2u, \u0111\u1ec1u \u0111\u1eb7n.<\/li>\n<li><strong>Quy m\u00f4 v\u00e0 chi ph\u00ed.<\/strong> \u0110\u1ed5i m\u1edbi c\u00f3 quy m\u00f4 l\u1edbn v\u00e0 t\u1ed1n nhi\u1ec1u chi ph\u00ed. C\u1ea3i ti\u1ebfn d\u1ef1a v\u00e0o h\u00e0ng ng\u00e0n \u00fd t\u01b0\u1edfng s\u00e1ng t\u1ea1o \u0111\u01a1n gi\u1ea3n; theo s\u00e1ch, khi c\u1ed9ng g\u1ed9p l\u1ea1i, k\u1ebft qu\u1ea3 cu\u1ed1i c\u00f9ng khi\u1ebfn ng\u01b0\u1eddi ta kinh ng\u1ea1c.<\/li>\n<li><strong>\u0110i\u1ec1u \u0111\u01b0\u1ee3c th\u00e1ch th\u1ee9c.<\/strong> S\u00e1ch m\u00f4 t\u1ea3 \u0111\u1ed5i m\u1edbi nh\u01b0 m\u1ed9t s\u1ef1 n\u1ed5i lo\u1ea1n, th\u00e1ch th\u1ee9c qu\u00e1 kh\u1ee9, kh\u00f4ng ng\u1eebng t\u1ea1o ra c\u00e1i m\u1edbi. Kaizen th\u00ec th\u00e1ch th\u1ee9c hi\u1ec7n t\u1ea1i: l\u00e0m cho m\u1ecdi th\u1ee9 t\u1ed1t h\u01a1n v\u00e0 kh\u00f4ng b\u1eb1ng l\u00f2ng v\u1edbi hi\u1ec7n tr\u1ea1ng.<\/li>\n<li><strong>Ng\u01b0\u1eddi tham gia.<\/strong> Kaizen \u0111\u01b0\u1ee3c m\u00f4 t\u1ea3 l\u00e0 m\u1ed9t h\u1ec7 th\u1ed1ng m\u00e0 t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi trong c\u00f4ng ty, t\u1ed5 ch\u1ee9c c\u00f9ng tham gia c\u1ea3i ti\u1ebfn v\u00e0 \u0111\u00f3ng g\u00f3p \u00fd t\u01b0\u1edfng.<\/li>\n<\/ul>\n<p>B\u00e0i vi\u1ebft c\u00f2n n\u00eau hai c\u00e1ch gi\u00e0nh th\u1ecb tr\u01b0\u1eddng t\u01b0\u01a1ng \u1ee9ng: m\u1ed9t b\u00ean kh\u00f4ng ng\u1eebng t\u1ea1o ra c\u00e1i m\u1edbi, b\u00ean kia kh\u00f4ng ng\u1eebng c\u1ea3i ti\u1ebfn nh\u1eefng g\u00ec \u0111\u00e3 c\u00f3 \u0111\u1ec3 l\u00e0m cho n\u00f3 t\u1ed1t h\u01a1n h\u1eb3n. \u0110\u1ec3 minh ho\u1ea1 c\u00e1ch th\u1ee9 hai, s\u00e1ch k\u1ec3 vi\u1ec7c c\u00e1c doanh nghi\u1ec7p ph\u01b0\u01a1ng T\u00e2y t\u1eebng sang Nh\u1eadt h\u1ecdc nh\u1eefng c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd nh\u01b0 H\u1ec7 th\u1ed1ng s\u1ea3n xu\u1ea5t Toyota (TPS), Just in time, Lean, v\u00e0 Kaizen l\u00e0 m\u1ed9t trong s\u1ed1 \u0111\u00f3.<\/p>\n<h2>Kaizen trong s\u00e1ch: m\u1ed9t h\u1ec7 th\u1ed1ng, m\u1ed9t b\u1ea7u kh\u00f4ng kh\u00ed, m\u1ed9t v\u0103n h\u00f3a<\/h2>\n<p>T\u00e1c gi\u1ea3 d\u00e0nh ph\u1ea7n l\u1edbn b\u00e0i \u0111\u1ec3 gi\u1ea3i th\u00edch kaizen. Theo \u00f4ng, kaizen r\u1ea5t \u0111\u01a1n gi\u1ea3n nh\u01b0ng l\u1ea1i c\u1ef1c k\u1ef3 kh\u00f3 b\u1eaft ch\u01b0\u1edbc, v\u00e0 \u00f4ng m\u00f4 t\u1ea3 n\u00f3 \u1edf ba t\u1ea7ng.<\/p>\n<ul>\n<li><strong>M\u1ed9t h\u1ec7 th\u1ed1ng.<\/strong> M\u1ecdi ng\u01b0\u1eddi trong t\u1ed5 ch\u1ee9c c\u00f9ng tham gia c\u1ea3i ti\u1ebfn, c\u00f9ng \u0111\u00f3ng g\u00f3p \u00fd t\u01b0\u1edfng. Toyota \u0111\u01b0\u1ee3c s\u00e1ch n\u00eau l\u00e0 c\u00f4ng ty m\u1eabu m\u1ef1c c\u1ee7a vi\u1ec7c \u00e1p d\u1ee5ng kaizen, v\u00e0 s\u00e1ch g\u1ee3i \u00fd m\u1ed9t c\u00e2u h\u1ecfi \u0111\u1ec3 b\u1eaft \u0111\u1ea7u: h\u00e3y h\u1ecfi nh\u00e2n vi\u00ean r\u1eb1ng n\u1ebfu l\u00e0m ch\u1ee7 c\u00f4ng ty n\u00e0y, anh (ch\u1ecb) s\u1ebd l\u00e0m g\u00ec \u0111\u1ec3 c\u1ea3i thi\u1ec7n n\u00f3?<\/li>\n<li><strong>M\u1ed9t b\u1ea7u kh\u00f4ng kh\u00ed.<\/strong> Kaizen khi\u1ebfn nh\u00e2n vi\u00ean h\u00e0o h\u1ee9ng h\u01a1n khi g\u00f3p v\u00e0 th\u1ef1c thi \u00fd t\u01b0\u1edfng, t\u1eeb \u0111\u00f3 d\u1ea5n th\u00e2n h\u01a1n, c\u1ed1ng hi\u1ebfn h\u01a1n v\u00e0 t\u1ef1 h\u00e0o h\u01a1n khi l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a doanh nghi\u1ec7p. C\u0169ng v\u00ec th\u1ebf, khi tri\u1ec3n khai s\u1ebd th\u1ea5y mu\u00f4n v\u00e0n kh\u00f3 kh\u0103n l\u1ed9 ra, v\u00e0 duy tr\u00ec \u0111\u01b0\u1ee3c kaizen l\u00e0 c\u1ea3 m\u1ed9t khoa h\u1ecdc l\u1eabn ngh\u1ec7 thu\u1eadt.<\/li>\n<li><strong>M\u1ed9t v\u0103n h\u00f3a, m\u1ed9t tri\u1ebft l\u00fd c\u1ee7a s\u1ef1 gi\u1ea3n \u0111\u01a1n.<\/strong> S\u00e1ch vi\u1ebft g\u1ecdn: \u00abB\u1ea3n ch\u1ea5t c\u1ee7a Kaizen l\u00e0 s\u1ef1 \u0111\u01a1n gi\u1ea3n.\u00bb Nh\u01b0ng h\u00e0ng ng\u00e0n c\u00e1i \u0111\u01a1n gi\u1ea3n c\u1ed9ng l\u1ea1i s\u1ebd t\u1ea1o ra m\u1ed9t hi\u1ec7u qu\u1ea3 kh\u00f3 tin.<\/li>\n<\/ul>\n<p>\u0110\u1ec3 h\u00ecnh dung s\u1ee9c c\u1ed9ng d\u1ed3n \u1ea5y, s\u00e1ch l\u00e0m m\u1ed9t ph\u00e9p t\u00ednh gi\u1ea3 \u0111\u1ecbnh: m\u1ed9t c\u00f4ng ty 100 nh\u00e2n vi\u00ean, m\u1ed7i ng\u01b0\u1eddi m\u1ed7i tu\u1ea7n g\u00f3p v\u00e0 th\u1ef1c thi m\u1ed9t \u00fd t\u01b0\u1edfng, th\u00ec m\u1ed9t n\u0103m c\u00f3 5.200 c\u1ea3i ti\u1ebfn. T\u00e1c gi\u1ea3 c\u0169ng n\u00f3i r\u00f5 c\u00e1ch \u00f4ng hi\u1ec3u ch\u1eef s\u00e1ng t\u1ea1o: s\u00e1ng t\u1ea1o th\u1ef1c ra l\u00e0 s\u1eafp x\u1ebfp l\u1ea1i nh\u1eefng g\u00ec \u0111\u00e3 c\u00f3 s\u1eb5n. V\u00ec th\u1ebf kaizen b\u1eaft \u0111\u1ea7u t\u1eeb vi\u1ec7c nh\u00ecn k\u1ef9 hi\u1ec7n tr\u1ea1ng, ngh\u0129 cho th\u1ea5u b\u00ean trong chi\u1ebfc h\u1ed9p tr\u01b0\u1edbc khi ngh\u0129 ra ngo\u00e0i chi\u1ebfc h\u1ed9p, v\u00e0 h\u01b0\u1edbng t\u1edbi c\u00e1i t\u1ed1t nh\u1ea5t nh\u01b0ng b\u1eaft \u0111\u1ea7u b\u1eb1ng c\u00e1i t\u1ed1t h\u01a1n.<\/p>\n<h2>V\u00ed d\u1ee5 \u00abchuy\u1ec3n chi\u1ec1u d\u1ecdc th\u00e0nh chi\u1ec1u ngang\u00bb<\/h2>\n<p>V\u00ed d\u1ee5 \u0111\u00e1ng nh\u1edb nh\u1ea5t c\u1ee7a b\u00e0i l\u00e0 c\u1ed9t \u0111\u00e8n giao th\u00f4ng. \u1ede nhi\u1ec1u con \u0111\u01b0\u1eddng, t\u00e1n c\u00e2y che khu\u1ea5t \u0111\u00e8n t\u00edn hi\u1ec7u d\u1ef1ng d\u1ecdc, ng\u01b0\u1eddi \u0111i \u0111\u01b0\u1eddng kh\u00f4ng nh\u00ecn th\u1ea5y; gi\u1ea3i ph\u00e1p l\u00e0 xoay \u0111\u00e8n t\u1eeb chi\u1ec1u d\u1ecdc sang chi\u1ec1u ngang. Nh\u01b0ng \u1edf nh\u1eefng n\u01b0\u1edbc c\u00f3 m\u00f9a \u0111\u00f4ng, \u0111\u00e8n n\u1eb1m ngang l\u1ea1i h\u1ee9ng nhi\u1ec1u tuy\u1ebft, g\u00e2y kh\u00f3 kh\u0103n v\u00e0 tai n\u1ea1n; gi\u1ea3i ph\u00e1p khi \u0111\u00f3 l\u00e0 xoay ng\u01b0\u1ee3c l\u1ea1i, t\u1eeb ngang sang d\u1ecdc, \u0111\u1ec3 tuy\u1ebft ph\u1ee7 \u00edt h\u01a1n, \u0111\u00e8n kh\u00f4ng c\u1ea7n l\u00e0m b\u1eb1ng v\u1eadt li\u1ec7u n\u1eb7ng, v\u00e0 theo s\u00e1ch, chi ph\u00ed v\u1eadt li\u1ec7u ti\u1ebft ki\u1ec7m \u0111\u01b0\u1ee3c r\u1ea5t \u0111\u00e1ng k\u1ec3 n\u1ebfu t\u00ednh tr\u00ean c\u1ea3 m\u1ed9t qu\u1ed1c gia. C\u1ea3 hai l\u1ea7n, s\u00e1ch \u0111\u1ec1u k\u1ebft lu\u1eadn ng\u1eafn g\u1ecdn: \u0111\u00f3 ch\u00ednh l\u00e0 kaizen.<\/p>\n<p>V\u00ed d\u1ee5 th\u1ee9 hai l\u00e0 m\u00e1y ghi \u00e2m. S\u00e1ch k\u1ec3 chi\u1ebfc m\u00e1y c\u1ee7a Edison ghi \u00e2m tr\u00ean m\u1ed9t \u1ed1ng tr\u1ee5 d\u1ef1ng \u0111\u1ee9ng, h\u00ecnh d\u00e1ng kh\u00f4ng h\u1ee3p v\u1edbi s\u1ea3n xu\u1ea5t. Kh\u00f4ng l\u00e2u sau, nh\u1eefng ng\u01b0\u1eddi c\u1ea3i ti\u1ebfn ch\u1ec9 l\u00e0m m\u1ed9t vi\u1ec7c \u0111\u01a1n gi\u1ea3n l\u00e0 chuy\u1ec3n chi\u1ec1u d\u1ecdc th\u00e0nh chi\u1ec1u ngang, th\u00e0nh chi\u1ebfc \u0111\u0129a n\u1eb1m ngang, v\u00e0 nh\u1edd v\u1eady m\u00e1y ghi \u00e2m \u0111\u01b0\u1ee3c s\u1ea3n xu\u1ea5t h\u00e0ng lo\u1ea1t, ph\u1ed5 bi\u1ebfn kh\u1eafp th\u1ebf gi\u1edbi.<\/p>\n<p>B\u00e0i h\u1ecdc t\u00e1c gi\u1ea3 r\u00fat ra: kh\u00f4ng c\u1ea7n l\u00e0 ng\u01b0\u1eddi \u0111\u1eb7c bi\u1ec7t. Nh\u1eefng thay \u0111\u1ed5i ki\u1ec3u n\u00e0y kh\u00f4ng \u0111\u00f2i h\u1ecfi thi\u00ean t\u00e0i hay n\u0103ng l\u1ef1c t\u01b0 duy nh\u01b0 vi\u1ec7c t\u1ea1o ra m\u1ed9t chi\u1ebfc m\u00e1y ghi \u00e2m. Ch\u1ec9 c\u1ea7n bi\u1ebft v\u1eadn d\u1ee5ng nh\u1eefng thay \u0111\u1ed5i nho nh\u1ecf v\u00e0 nh\u1eefng \u0111i\u1ec1u hi\u1ec3n nhi\u00ean ngay tr\u01b0\u1edbc m\u1eaft m\u00e0 ng\u01b0\u1eddi ta th\u01b0\u1eddng b\u1ecf qua, th\u00ec ng\u01b0\u1eddi b\u00ecnh th\u01b0\u1eddng c\u0169ng c\u00f3 th\u1ec3 l\u00e0m n\u00ean chuy\u1ec7n l\u1edbn.<\/p>\n<h2>Doanh nghi\u1ec7p nh\u1ecf n\u00ean b\u1eaft \u0111\u1ea7u t\u1eeb kaizen hay innovation?<\/h2>\n<p>G\u1ea7n cu\u1ed1i b\u00e0i, t\u00e1c gi\u1ea3 h\u1ecfi n\u00ean ch\u1ecdn c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c hay \u0111\u1ed5i m\u1edbi, v\u00e0 tr\u1ea3 l\u1eddi r\u1eb1ng c\u00e2u tr\u1ea3 l\u1eddi n\u1eb1m \u1edf ch\u00ednh b\u1ea1n. Nh\u01b0ng tr\u01b0\u1edbc \u0111\u00f3, \u00f4ng \u0111\u00e3 n\u00f3i r\u00f5 quan \u0111i\u1ec3m c\u1ee7a m\u00ecnh r\u1eb1ng hai con \u0111\u01b0\u1eddng kh\u00f4ng lo\u1ea1i tr\u1eeb nhau:<\/p>\n<blockquote><p>\u00abC\u1ea3i ti\u1ebfn m\u00e0 kh\u00f4ng \u0111\u1ed5i m\u1edbi th\u00ec s\u1edbm mu\u1ed9n g\u00ec ta c\u0169ng c\u00e1o chung. C\u00f2n nh\u00ecn v\u1ec1 t\u01b0\u01a1ng lai, \u0111\u1ed5i m\u1edbi m\u00e0 kh\u00f4ng c\u1ea3i ti\u1ebfn th\u00ec ch\u1eb3ng \u0111i v\u1ec1 \u0111\u00e2u c\u1ea3.\u00bb \u2013 Kh\u1edfi Nghi\u1ec7p Th\u00f4ng Minh Theo Phong C\u00e1ch TMT<\/p><\/blockquote>\n<p>S\u00e1ch minh ho\u1ea1 b\u1eb1ng t\u00ecnh b\u1ea1n gi\u1eefa Henry Ford v\u00e0 Thomas Edison: m\u1ed9t ng\u01b0\u1eddi m\u1ed7i ng\u00e0y \u0111\u1ec1u t\u00ecm c\u00e1ch l\u00e0m chi\u1ebfc xe t\u1ed1t h\u01a1n m\u00e0 r\u1ebb h\u01a1n, m\u1ed9t ng\u01b0\u1eddi n\u1ed5i ti\u1ebfng v\u1edbi vi\u1ec7c t\u1ea1o ra c\u00e1i m\u1edbi. Theo s\u00e1ch, hai ng\u01b0\u1eddi l\u00e0 b\u1ea1n l\u1edbn c\u1ee7a nhau, v\u00e0 c\u00e1ch ngh\u0129 c\u1ee7a ng\u01b0\u1eddi n\u00e0y ch\u1eb3ng c\u00f3 g\u00ec m\u00e2u thu\u1eabn v\u1edbi ng\u01b0\u1eddi kia.<\/p>\n<p>V\u1edbi m\u1ed9t doanh nghi\u1ec7p nh\u1ecf, ban bi\u00ean t\u1eadp \u0111\u1ecdc ra ba g\u1ee3i \u00fd t\u1eeb b\u00e0i vi\u1ebft. Th\u1ee9 nh\u1ea5t, kaizen l\u00e0 ch\u1ed7 b\u1eaft \u0111\u1ea7u v\u1eeba s\u1ee9c, v\u00ec n\u00f3 d\u1ef1a v\u00e0o nh\u1eefng thay \u0111\u1ed5i nh\u1ecf, \u0111\u01a1n gi\u1ea3n m\u00e0 ng\u01b0\u1eddi b\u00ecnh th\u01b0\u1eddng l\u00e0m \u0111\u01b0\u1ee3c. Th\u1ee9 hai, \u0111\u1eebng \u0111\u1ec3 c\u1ea3i ti\u1ebfn thay h\u1eb3n cho \u0111\u1ed5i m\u1edbi, v\u00ec ch\u1ec9 c\u1ea3i ti\u1ebfn th\u00ec s\u1edbm mu\u1ed9n c\u0169ng \u0111\u1ebfn h\u1ed3i k\u1ebft. Th\u1ee9 ba, c\u1ea7n m\u1ed9t n\u1ebfp l\u00e0m vi\u1ec7c \u0111\u1ec3 \u00fd t\u01b0\u1edfng c\u1ea3i ti\u1ebfn \u0111\u1ebfn t\u1eeb m\u1ecdi ng\u01b0\u1eddi, kh\u00f4ng ch\u1ec9 t\u1eeb ng\u01b0\u1eddi ch\u1ee7. Ngu\u1ed3n \u00fd t\u01b0\u1edfng \u0111\u1ea7u ti\u00ean c\u00f3 th\u1ec3 l\u00e0 ch\u00ednh kh\u00e1ch h\u00e0ng: b\u00e0i <a href=\"https:\/\/books.inti.foundation\/quy-trinh-xu-ly-phan-nan-cua-khach-hang\/\">quy tr\u00ecnh x\u1eed l\u00fd ph\u00e0n n\u00e0n c\u1ee7a kh\u00e1ch h\u00e0ng<\/a>, r\u00fat t\u1eeb c\u00f9ng cu\u1ed1n s\u00e1ch, cho th\u1ea5y t\u00e1c gi\u1ea3 coi l\u1eddi ph\u00e0n n\u00e0n l\u00e0 m\u1ed9t m\u00f3n qu\u00e0.<\/p>\n<h2>Th\u1eed trong 5 ph\u00fat: m\u1ed9t c\u1ea3i ti\u1ebfn nh\u1ecf cho tu\u1ea7n n\u00e0y<\/h2>\n<ul>\n<li><strong>Ch\u1ecdn m\u1ed9t vi\u1ec7c l\u1eb7p l\u1ea1i.<\/strong> Vi\u1ebft ra m\u1ed9t vi\u1ec7c b\u1ea1n ho\u1eb7c nh\u00f3m l\u00e0m m\u1ed7i ng\u00e0y, r\u1ed3i h\u1ecfi: l\u00e0m sao \u0111\u1ec3 n\u00f3 t\u1ed1t h\u01a1n m\u1ed9t ch\u00fat, ch\u1ee9 ch\u01b0a c\u1ea7n t\u1ed1t nh\u1ea5t?<\/li>\n<li><strong>T\u00ecm m\u1ed9t \u0111i\u1ec1u hi\u1ec3n nhi\u00ean b\u1ecb b\u1ecf qua.<\/strong> C\u00f3 ch\u1ed7 n\u00e0o gi\u1ed1ng c\u1ed9t \u0111\u00e8n b\u1ecb t\u00e1n c\u00e2y che: ai c\u0169ng th\u1ea5y nh\u01b0ng ch\u01b0a ai xoay l\u1ea1i?<\/li>\n<li><strong>H\u1ecfi m\u1ed9t c\u00e2u.<\/strong> D\u00f9ng c\u00e2u h\u1ecfi c\u1ee7a s\u00e1ch v\u1edbi m\u1ed9t \u0111\u1ed3ng nghi\u1ec7p: n\u1ebfu l\u00e0m ch\u1ee7 c\u00f4ng ty n\u00e0y, anh (ch\u1ecb) s\u1ebd l\u00e0m g\u00ec \u0111\u1ec3 c\u1ea3i thi\u1ec7n n\u00f3?<\/li>\n<li><strong>Gi\u1eef m\u1ed9t c\u00e2u h\u1ecfi \u0111\u1ed5i m\u1edbi.<\/strong> Ghi th\u00eam m\u1ed9t \u0111i\u1ec1u kh\u00e1ch h\u00e0ng c\u1ea7n m\u00e0 b\u1ea1n ch\u01b0a t\u1eebng l\u00e0m, \u0111\u1ec3 c\u1ea3i ti\u1ebfn kh\u00f4ng thay h\u1eb3n cho \u0111\u1ed5i m\u1edbi.<\/li>\n<\/ul>\n<p>N\u1ed9i dung l\u00e0 kinh nghi\u1ec7m tham kh\u1ea3o t\u1eeb s\u00e1ch, kh\u00f4ng thay cho t\u01b0 v\u1ea5n chuy\u00ean m\u00f4n v\u00e0 kh\u00f4ng b\u1ea3o \u0111\u1ea3m k\u1ebft qu\u1ea3 kinh doanh.<\/p>\n<h2>H\u1ecfi \u2013 \u0111\u00e1p<\/h2>\n<h3>Kaizen l\u00e0 g\u00ec theo s\u00e1ch Kh\u1edfi Nghi\u1ec7p Th\u00f4ng Minh?<\/h3>\n<p>S\u00e1ch d\u00f9ng ch\u1eef \u00abc\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c\u00bb cho kaizen: thay \u0111\u1ed5i di\u1ec5n ra trong m\u1ed9t th\u1eddi gian \u0111\u1ee7 l\u00e2u, b\u1eb1ng nh\u1eefng \u0111\u1ed9ng t\u00e1c nh\u1ecf v\u00e0 r\u1ea5t nhi\u1ec1u \u00fd t\u01b0\u1edfng \u0111\u01a1n gi\u1ea3n, c\u1ed9ng d\u1ed3n th\u00e0nh k\u1ebft qu\u1ea3 l\u1edbn. T\u00e1c gi\u1ea3 m\u00f4 t\u1ea3 kaizen v\u1eeba l\u00e0 m\u1ed9t h\u1ec7 th\u1ed1ng m\u00e0 m\u1ecdi ng\u01b0\u1eddi trong t\u1ed5 ch\u1ee9c c\u00f9ng tham gia, v\u1eeba l\u00e0 m\u1ed9t b\u1ea7u kh\u00f4ng kh\u00ed khuy\u1ebfn kh\u00edch g\u00f3p \u00fd t\u01b0\u1edfng, v\u1eeba l\u00e0 m\u1ed9t v\u0103n h\u00f3a c\u1ee7a s\u1ef1 gi\u1ea3n \u0111\u01a1n.<\/p>\n<h3>Kaizen v\u00e0 innovation c\u00e1i n\u00e0o quan tr\u1ecdng h\u01a1n?<\/h3>\n<p>S\u00e1ch kh\u00f4ng x\u1ebfp c\u00e1i n\u00e0o h\u01a1n. T\u00e1c gi\u1ea3 vi\u1ebft r\u1eb1ng c\u1ea3i ti\u1ebfn m\u00e0 kh\u00f4ng \u0111\u1ed5i m\u1edbi th\u00ec s\u1edbm mu\u1ed9n c\u0169ng \u0111\u1ebfn h\u1ed3i k\u1ebft, c\u00f2n \u0111\u1ed5i m\u1edbi m\u00e0 kh\u00f4ng c\u1ea3i ti\u1ebfn th\u00ec ch\u1eb3ng \u0111i t\u1edbi \u0111\u00e2u. \u00d4ng l\u1ea5y t\u00ecnh b\u1ea1n gi\u1eefa Henry Ford v\u00e0 Thomas Edison l\u00e0m h\u00ecnh \u1ea3nh cho hai c\u00e1ch ngh\u0129 kh\u00e1c nhau nh\u01b0ng kh\u00f4ng m\u00e2u thu\u1eabn. G\u1ea7n cu\u1ed1i b\u00e0i, t\u00e1c gi\u1ea3 \u0111\u1ec3 c\u00e2u tr\u1ea3 l\u1eddi cho ch\u00ednh ng\u01b0\u1eddi l\u00e0m.<\/p>\n<h3>V\u00ed d\u1ee5 kaizen \u0111\u01a1n gi\u1ea3n trong s\u00e1ch l\u00e0 g\u00ec?<\/h3>\n<p>V\u00ed d\u1ee5 n\u1ed5i b\u1eadt l\u00e0 \u00abchuy\u1ec3n chi\u1ec1u d\u1ecdc th\u00e0nh chi\u1ec1u ngang\u00bb. \u0110\u00e8n t\u00edn hi\u1ec7u d\u1ef1ng d\u1ecdc b\u1ecb t\u00e1n c\u00e2y che th\u00ec xoay n\u1eb1m ngang; \u1edf n\u01b0\u1edbc c\u00f3 m\u00f9a \u0111\u00f4ng, \u0111\u00e8n n\u1eb1m ngang h\u1ee9ng nhi\u1ec1u tuy\u1ebft th\u00ec xoay d\u1ef1ng d\u1ecdc \u0111\u1ec3 tuy\u1ebft ph\u1ee7 \u00edt v\u00e0 d\u00f9ng v\u1eadt li\u1ec7u nh\u1eb9 h\u01a1n. S\u00e1ch c\u0169ng k\u1ec3 vi\u1ec7c chuy\u1ec3n \u1ed1ng ghi \u00e2m d\u1ef1ng \u0111\u1ee9ng th\u00e0nh \u0111\u0129a n\u1eb1m ngang \u0111\u00e3 gi\u00fap m\u00e1y ghi \u00e2m \u0111\u01b0\u1ee3c s\u1ea3n xu\u1ea5t h\u00e0ng lo\u1ea1t.<\/p>\n<h3>Doanh nghi\u1ec7p nh\u1ecf c\u00f3 \u00e1p d\u1ee5ng kaizen \u0111\u01b0\u1ee3c kh\u00f4ng?<\/h3>\n<p>Theo tinh th\u1ea7n c\u1ee7a b\u00e0i vi\u1ebft th\u00ec \u0111\u01b0\u1ee3c, v\u00ec kaizen d\u1ef1a v\u00e0o nh\u1eefng thay \u0111\u1ed5i nh\u1ecf, \u0111\u01a1n gi\u1ea3n m\u00e0 ng\u01b0\u1eddi b\u00ecnh th\u01b0\u1eddng c\u0169ng l\u00e0m \u0111\u01b0\u1ee3c, kh\u00f4ng \u0111\u00f2i h\u1ecfi thi\u00ean t\u00e0i. C\u00e1i kh\u00f3, theo s\u00e1ch, l\u00e0 duy tr\u00ec: c\u1ea7n m\u1ed9t b\u1ea7u kh\u00f4ng kh\u00ed \u0111\u1ec3 m\u1ecdi ng\u01b0\u1eddi h\u00e0o h\u1ee9ng g\u00f3p v\u00e0 th\u1ef1c thi \u00fd t\u01b0\u1edfng. C\u00f3 th\u1ec3 b\u1eaft \u0111\u1ea7u b\u1eb1ng c\u00e2u h\u1ecfi s\u00e1ch g\u1ee3i \u00fd: n\u1ebfu l\u00e0m ch\u1ee7 c\u00f4ng ty n\u00e0y, anh (ch\u1ecb) s\u1ebd l\u00e0m g\u00ec \u0111\u1ec3 c\u1ea3i thi\u1ec7n n\u00f3?<\/p>\n<p><!-- INTI-CUM-SACH-TOM-TAT-20261001 --><\/p>\n<p class=\"inti-cum-sach\"><strong>T\u00f3m t\u1eaft c\u1ea3 cu\u1ed1n:<\/strong> <a href=\"https:\/\/books.inti.foundation\/tom-tat-sach-khoi-nghiep-thong-minh-theo-phong-cach-tmt\/\">T\u00f3m t\u1eaft s\u00e1ch Kh\u1edfi Nghi\u1ec7p Th\u00f4ng Minh Theo Phong C\u00e1ch TMT: n\u1ed9i dung<\/a><\/p>\n<h2>\u0110\u1ecdc th\u00eam t\u1eeb s\u00e1ch<\/h2>\n<ul>\n<li><a href=\"https:\/\/treasury.inti.foundation\/sach\/khoi-nghiep-thong-minh-theo-phong-cach-tmt-ebook\">Kh\u1edfi Nghi\u1ec7p Th\u00f4ng Minh Theo Phong C\u00e1ch TMT<\/a> tr\u00ean Inti Treasury: gi\u1edbi thi\u1ec7u v\u00e0 danh s\u00e1ch c\u00e1c b\u00e0i theo nh\u00f3m ch\u1ee7 \u0111\u1ec1.<\/li>\n<li>Kaizen c\u1ea7n nh\u1eefng ng\u01b0\u1eddi mu\u1ed1n g\u00f3p \u00fd t\u01b0\u1edfng; b\u00e0i v\u1ec1 \u0111i\u1ec1u ng\u01b0\u1eddi l\u00e0m vi\u1ec7c th\u1eadt s\u1ef1 c\u1ea7n n\u1eb1m trong ph\u1ea7n <a href=\"https:\/\/treasury.inti.foundation\/sach\/khoi-nghiep-thong-minh-theo-phong-cach-tmt-ebook\/trich-doan\/van-hoa-that-bai-va-dieu-nhan-vien-that-su-can\">V\u0103n h\u00f3a th\u1ea5t b\u1ea1i v\u00e0 \u0111i\u1ec1u nh\u00e2n vi\u00ean th\u1eadt s\u1ef1 c\u1ea7n \u1edf m\u1ed9t start-up<\/a> tr\u00ean Inti Treasury.<\/li>\n<li><a href=\"https:\/\/books.inti.foundation\/san-pham\/khoi-nghiep-thong-minh-theo-phong-cach-tmt-ebook\/\">Trang s\u00e1ch Kh\u1edfi Nghi\u1ec7p Th\u00f4ng Minh Theo Phong C\u00e1ch TMT tr\u00ean Inti Books<\/a>.<\/li>\n<li>Th\u1eed nghi\u1ec7m r\u1ed3i \u0111i\u1ec1u ch\u1ec9nh li\u00ean t\u1ee5c c\u0169ng l\u00e0 tinh th\u1ea7n c\u1ee7a b\u00e0i <a href=\"https:\/\/books.inti.foundation\/co-nen-nghien-cuu-thi-truong-khi-khoi-nghiep\/\">c\u00f3 n\u00ean nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng khi kh\u1edfi nghi\u1ec7p<\/a> tr\u00ean Inti Books.<\/li>\n<\/ul>\n<p><script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Kaizen l\u00e0 g\u00ec theo s\u00e1ch Kh\u1edfi Nghi\u1ec7p Th\u00f4ng Minh?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"S\u00e1ch d\u00f9ng ch\u1eef \u00abc\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c\u00bb cho kaizen: thay \u0111\u1ed5i di\u1ec5n ra trong m\u1ed9t th\u1eddi gian \u0111\u1ee7 l\u00e2u, b\u1eb1ng nh\u1eefng \u0111\u1ed9ng t\u00e1c nh\u1ecf v\u00e0 r\u1ea5t nhi\u1ec1u \u00fd t\u01b0\u1edfng \u0111\u01a1n gi\u1ea3n, c\u1ed9ng d\u1ed3n th\u00e0nh k\u1ebft qu\u1ea3 l\u1edbn. T\u00e1c gi\u1ea3 m\u00f4 t\u1ea3 kaizen v\u1eeba l\u00e0 m\u1ed9t h\u1ec7 th\u1ed1ng m\u00e0 m\u1ecdi ng\u01b0\u1eddi trong t\u1ed5 ch\u1ee9c c\u00f9ng tham gia, v\u1eeba l\u00e0 m\u1ed9t b\u1ea7u kh\u00f4ng kh\u00ed khuy\u1ebfn kh\u00edch g\u00f3p \u00fd t\u01b0\u1edfng, v\u1eeba l\u00e0 m\u1ed9t v\u0103n h\u00f3a c\u1ee7a s\u1ef1 gi\u1ea3n \u0111\u01a1n.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Kaizen v\u00e0 innovation c\u00e1i n\u00e0o quan tr\u1ecdng h\u01a1n?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"S\u00e1ch kh\u00f4ng x\u1ebfp c\u00e1i n\u00e0o h\u01a1n. T\u00e1c gi\u1ea3 vi\u1ebft r\u1eb1ng c\u1ea3i ti\u1ebfn m\u00e0 kh\u00f4ng \u0111\u1ed5i m\u1edbi th\u00ec s\u1edbm mu\u1ed9n c\u0169ng \u0111\u1ebfn h\u1ed3i k\u1ebft, c\u00f2n \u0111\u1ed5i m\u1edbi m\u00e0 kh\u00f4ng c\u1ea3i ti\u1ebfn th\u00ec ch\u1eb3ng \u0111i t\u1edbi \u0111\u00e2u. \u00d4ng l\u1ea5y t\u00ecnh b\u1ea1n gi\u1eefa Henry Ford v\u00e0 Thomas Edison l\u00e0m h\u00ecnh \u1ea3nh cho hai c\u00e1ch ngh\u0129 kh\u00e1c nhau nh\u01b0ng kh\u00f4ng m\u00e2u thu\u1eabn. G\u1ea7n cu\u1ed1i b\u00e0i, t\u00e1c gi\u1ea3 \u0111\u1ec3 c\u00e2u tr\u1ea3 l\u1eddi cho ch\u00ednh ng\u01b0\u1eddi l\u00e0m.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"V\u00ed d\u1ee5 kaizen \u0111\u01a1n gi\u1ea3n trong s\u00e1ch l\u00e0 g\u00ec?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"V\u00ed d\u1ee5 n\u1ed5i b\u1eadt l\u00e0 \u00abchuy\u1ec3n chi\u1ec1u d\u1ecdc th\u00e0nh chi\u1ec1u ngang\u00bb. \u0110\u00e8n t\u00edn hi\u1ec7u d\u1ef1ng d\u1ecdc b\u1ecb t\u00e1n c\u00e2y che th\u00ec xoay n\u1eb1m ngang; \u1edf n\u01b0\u1edbc c\u00f3 m\u00f9a \u0111\u00f4ng, \u0111\u00e8n n\u1eb1m ngang h\u1ee9ng nhi\u1ec1u tuy\u1ebft th\u00ec xoay d\u1ef1ng d\u1ecdc \u0111\u1ec3 tuy\u1ebft ph\u1ee7 \u00edt v\u00e0 d\u00f9ng v\u1eadt li\u1ec7u nh\u1eb9 h\u01a1n. S\u00e1ch c\u0169ng k\u1ec3 vi\u1ec7c chuy\u1ec3n \u1ed1ng ghi \u00e2m d\u1ef1ng \u0111\u1ee9ng th\u00e0nh \u0111\u0129a n\u1eb1m ngang \u0111\u00e3 gi\u00fap m\u00e1y ghi \u00e2m \u0111\u01b0\u1ee3c s\u1ea3n xu\u1ea5t h\u00e0ng lo\u1ea1t.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Doanh nghi\u1ec7p nh\u1ecf c\u00f3 \u00e1p d\u1ee5ng kaizen \u0111\u01b0\u1ee3c kh\u00f4ng?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Theo tinh th\u1ea7n c\u1ee7a b\u00e0i vi\u1ebft th\u00ec \u0111\u01b0\u1ee3c, v\u00ec kaizen d\u1ef1a v\u00e0o nh\u1eefng thay \u0111\u1ed5i nh\u1ecf, \u0111\u01a1n gi\u1ea3n m\u00e0 ng\u01b0\u1eddi b\u00ecnh th\u01b0\u1eddng c\u0169ng l\u00e0m \u0111\u01b0\u1ee3c, kh\u00f4ng \u0111\u00f2i h\u1ecfi thi\u00ean t\u00e0i. C\u00e1i kh\u00f3, theo s\u00e1ch, l\u00e0 duy tr\u00ec: c\u1ea7n m\u1ed9t b\u1ea7u kh\u00f4ng kh\u00ed \u0111\u1ec3 m\u1ecdi ng\u01b0\u1eddi h\u00e0o h\u1ee9ng g\u00f3p v\u00e0 th\u1ef1c thi \u00fd t\u01b0\u1edfng. C\u00f3 th\u1ec3 b\u1eaft \u0111\u1ea7u b\u1eb1ng c\u00e2u h\u1ecfi s\u00e1ch g\u1ee3i \u00fd: n\u1ebfu l\u00e0m ch\u1ee7 c\u00f4ng ty n\u00e0y, anh (ch\u1ecb) s\u1ebd l\u00e0m g\u00ec \u0111\u1ec3 c\u1ea3i thi\u1ec7n n\u00f3?\"\n      }\n    }\n  ]\n}\n<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>B\u00e0i \u00abInnovation vs. Kaizen\u00bb trong s\u00e1ch Kh\u1edfi Nghi\u1ec7p Th\u00f4ng Minh Theo Phong C\u00e1ch TMT ph\u00e2n bi\u1ec7t \u0111\u1ed5i m\u1edbi v\u1edbi c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c, k\u00e8m v\u00ed d\u1ee5 \u00abchuy\u1ec3n chi\u1ec1u d\u1ecdc th\u00e0nh chi\u1ec1u ngang\u00bb v\u00e0 l\u00fd do doanh nghi\u1ec7p c\u1ea7n c\u1ea3 hai.<\/p>","protected":false},"author":2,"featured_media":3189,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[394,393,392,391,312,61],"class_list":["post-3188","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-cai-tien-lien-tuc","tag-doi-moi-va-cai-tien-khac-nhau","tag-innovation-vs-kaizen","tag-kaizen-va-innovation-khac-nhau-nhu-the-nao","tag-khoi-nghiep-thong-minh-theo-phong-cach-tmt","tag-ta-minh-tuan"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Kaizen v\u00e0 innovation kh\u00e1c nhau nh\u01b0 th\u1ebf n\u00e0o? 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