{"id":3194,"date":"2026-10-08T23:16:59","date_gmt":"2026-10-08T16:16:59","guid":{"rendered":"https:\/\/books.inti.foundation\/?p=3194"},"modified":"2026-10-22T07:15:15","modified_gmt":"2026-10-22T00:15:15","slug":"cach-giao-viec-cho-nhan-vien-hieu-qua","status":"publish","type":"post","link":"https:\/\/books.inti.foundation\/en\/cach-giao-viec-cho-nhan-vien-hieu-qua\/","title":{"rendered":"C\u00e1ch giao vi\u1ec7c cho nh\u00e2n vi\u00ean hi\u1ec7u qu\u1ea3: 10 vi\u1ec7c c\u1ea7n r\u00e0 theo s\u00e1ch"},"content":{"rendered":"

Giao vi\u1ec7c hi\u1ec7u qu\u1ea3 l\u00e0 r\u00e0 \u0111\u1ee7 m\u01b0\u1eddi vi\u1ec7c: t\u1eeb \u0111\u1eb7t m\u1ee5c ti\u00eau \u0111\u1ecbnh l\u01b0\u1ee3ng v\u1ec1 th\u1eddi h\u1ea1n, ng\u00e2n s\u00e1ch, ch\u1ea5t l\u01b0\u1ee3ng, ch\u1ecdn \u0111\u00fang ng\u01b0\u1eddi, \u0111\u1eb7t m\u1ed1c ki\u1ec3m tra, cho t\u1edbi n\u00f3i r\u00f5 ph\u1ea1m vi th\u1ea9m quy\u1ec1n v\u00e0 \u0111\u1ec3 ng\u01b0\u1eddi nh\u1eadn nh\u1eafc l\u1ea1i nhi\u1ec7m v\u1ee5.<\/strong> Danh s\u00e1ch n\u00e0y n\u1eb1m trong s\u00e1ch \u00abKh\u1edfi Nghi\u1ec7p Th\u00f4ng Minh Theo Phong C\u00e1ch TMT\u00bb c\u1ee7a T\u1ea1 Minh Tu\u1ea5n<\/a>.<\/p>\n

B\u00e0i c\u00f3 t\u00ean \u00abPh\u01b0\u01a1ng ph\u00e1p giao vi\u1ec7c \u2013 trao quy\u1ec1n c\u1ee7a \u201cSi\u00eau nh\u00e2n kh\u1edfi nghi\u1ec7p\u201d\u00bb, g\u1ed3m ch\u00edn b\u01b0\u1edbc c\u1ed9ng m\u1ed9t b\u01b0\u1edbc \u00abth\u01b0\u1edfng\u00bb. T\u00e1c gi\u1ea3 vi\u1ebft danh s\u00e1ch t\u1eeb kinh nghi\u1ec7m \u0111i\u1ec1u h\u00e0nh c\u1ee7a ch\u00ednh m\u00ecnh v\u00e0 m\u1edf b\u00e0i b\u1eb1ng m\u1ed9t nh\u1eadn x\u00e9t th\u1eb3ng: khi m\u1edbi kh\u1edfi nghi\u1ec7p, ph\u1ea7n l\u1edbn ng\u01b0\u1eddi s\u00e1ng l\u1eadp c\u00f2n thi\u1ebfu v\u00e0 y\u1ebfu k\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o, qu\u1ea3n tr\u1ecb, \u0111i\u1ec1u h\u00e0nh; m\u1ed9t trong nh\u1eefng \u0111i\u1ec3m y\u1ebfu \u1ea5y l\u00e0 giao vi\u1ec7c v\u00e0 trao quy\u1ec1n. V\u00ec ngu\u1ed3n l\u1ef1c c\u1ee7a m\u1ed9t doanh nghi\u1ec7p m\u1edbi r\u1ea5t h\u1ea1n ch\u1ebf, kh\u00f4ng bi\u1ebft giao vi\u1ec7c s\u1ebd th\u00e0nh gi\u1edbi h\u1ea1n cho ch\u00ednh s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a n\u00f3. B\u00e0i l\u00e0 m\u1ed9t trong h\u01a1n 40 b\u00e0i ng\u1eafn c\u1ee7a tuy\u1ec3n t\u1eadp Kh\u1edfi Nghi\u1ec7p Th\u00f4ng Minh Theo Phong C\u00e1ch TMT<\/a>.<\/p>\n

V\u00ec sao ng\u01b0\u1eddi m\u1edbi l\u00e0m ch\u1ee7 hay \u00f4m vi\u1ec7c?<\/h2>\n

T\u1ef1 truy\u1ec7n Tr\u01b0\u1edbc B\u00ecnh Minh Lu\u00f4n L\u00e0 \u0110\u00eam T\u1ed1i<\/a> c\u1ee7a c\u00f9ng t\u00e1c gi\u1ea3 g\u1ecdi t\u00ean nguy\u00ean nh\u00e2n \u1edf ch\u01b0\u01a1ng 7. Ng\u01b0\u1eddi kh\u1edfi nghi\u1ec7p gi\u1ecfi chuy\u00ean m\u00f4n d\u1ec5 m\u1eafc m\u1ed9t \u00abc\u0103n b\u1ec7nh\u00bb: ngh\u0129 r\u1eb1ng nh\u00e2n vi\u00ean l\u00e0m kh\u00f4ng t\u1ed1t b\u1eb1ng m\u00ecnh n\u00ean t\u1ef1 l\u00e0m lu\u00f4n, kh\u00f4ng d\u00e1m giao vi\u1ec7c. Khi \u0111\u00f3 ng\u01b0\u1eddi ch\u1ee7 kh\u00f4ng \u0111\u01b0\u1ee3c gi\u1ea3i ph\u00f3ng, kh\u00f4ng t\u1ea1o \u0111\u01b0\u1ee3c \u1ea3nh h\u01b0\u1edfng l\u1edbn h\u01a1n, v\u00e0 doanh nghi\u1ec7p kh\u00f4ng l\u1edbn l\u00ean \u0111\u01b0\u1ee3c. Theo l\u1eddi s\u00e1ch, ng\u01b0\u1eddi \u1ea5y kh\u00f4ng l\u00e0m ch\u1ee7 doanh nghi\u1ec7p m\u00e0 \u0111\u1ec3 doanh nghi\u1ec7p l\u00e0m ch\u1ee7 m\u00ecnh.<\/p>\n

V\u00ed d\u1ee5 c\u1ee7a ch\u01b0\u01a1ng l\u00e0 m\u1ed9t ti\u1ec7m b\u00e1nh. N\u1ebfu ch\u1ec9 c\u00f3 tay ngh\u1ec1 m\u00e0 thi\u1ebfu n\u0103ng l\u1ef1c l\u00e3nh \u0111\u1ea1o, nhi\u1ec1u n\u0103m sau v\u1eabn ch\u1ec9 c\u00f3 m\u1ed9t m\u00ecnh b\u1ea1n l\u00e0m b\u00e1nh: b\u1ea1n kho\u1ebb th\u00ec ti\u1ec7m ch\u1ea1y, b\u1ea1n \u1ed1m th\u00ec ti\u1ec7m d\u1eebng. Mu\u1ed1n kh\u00e1c \u0111i, c\u1ea7n d\u1ef1ng m\u1ed9t h\u1ec7 th\u1ed1ng, thu h\u00fat v\u00e0 \u0111\u00e0o t\u1ea1o ng\u01b0\u1eddi, \u0111\u1ec3 c\u00f3 nhi\u1ec1u ng\u01b0\u1eddi th\u1ee3 v\u00e0 ti\u1ec7m v\u1eabn ch\u1ea1y \u1ed5n khi b\u1ea1n t\u1ea1m ngh\u1ec9. Giao vi\u1ec7c l\u00e0 b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean c\u1ee7a con \u0111\u01b0\u1eddng \u1ea5y.<\/p>\n

C\u00e1c b\u01b0\u1edbc giao vi\u1ec7c trao quy\u1ec1n: m\u01b0\u1eddi vi\u1ec7c c\u1ea7n r\u00e0<\/h2>\n

Danh s\u00e1ch d\u01b0\u1edbi \u0111\u00e2y theo \u0111\u00fang th\u1ee9 t\u1ef1 trong s\u00e1ch. Ph\u1ea7n in \u0111\u1eadm l\u00e0 vi\u1ec7c s\u00e1ch n\u00eau; ph\u1ea7n sau l\u00e0 di\u1ec5n gi\u1ea3i c\u1ee7a ban bi\u00ean t\u1eadp.<\/p>\n

    \n
  1. X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau \u0111\u1ecbnh l\u01b0\u1ee3ng: th\u1eddi h\u1ea1n, ng\u00e2n s\u00e1ch, ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng khi ho\u00e0n th\u00e0nh<\/strong>, s\u00e1ch g\u1ecdi l\u00e0 b\u1ed9 ba Time \u2013 Cost \u2013 Quality. \u00abL\u00e0m b\u00e1o c\u00e1o\u00bb kh\u00e1c h\u1eb3n \u00abb\u00e1o c\u00e1o n\u0103m trang, xong tr\u01b0\u1edbc th\u1ee9 S\u00e1u, trong ng\u00e2n s\u00e1ch \u0111\u00e3 duy\u1ec7t\u00bb.<\/li>\n
  2. X\u00e1c \u0111\u1ecbnh c\u00e1ch th\u1ee9c th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c<\/strong> (How to?). Kh\u00f4ng ph\u1ea3i \u0111\u1ec3 l\u00e0m thay, m\u00e0 \u0111\u1ec3 hai b\u00ean c\u00f9ng h\u00ecnh dung con \u0111\u01b0\u1eddng, nh\u1ea5t l\u00e0 v\u1edbi ng\u01b0\u1eddi m\u1edbi.<\/li>\n
  3. X\u00e1c \u0111\u1ecbnh ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n.<\/strong> S\u00e1ch d\u1eb7n h\u00e3y ch\u1ecdn ng\u01b0\u1eddi h\u1ee3p v\u1edbi vi\u1ec7c, \u0111\u1eebng ng\u1ed3i ngh\u0129 ra vi\u1ec7c cho m\u1ed9t ng\u01b0\u1eddi c\u00f3 s\u1eb5n.<\/li>\n
  4. Trao \u0111\u1ed5i v\u1edbi ng\u01b0\u1eddi nh\u1eadn vi\u1ec7c.<\/strong> \u0110\u00e2y l\u00e0 l\u00fac nghe h\u1ecd h\u1ecfi, nghe \u0111i\u1ec1u h\u1ecd lo, v\u00e0 n\u00f3i cho h\u1ecd bi\u1ebft vi\u1ec7c n\u00e0y c\u00f3 \u00fd ngh\u0129a g\u00ec.<\/li>\n
  5. N\u1ebfu c\u00f3 nhi\u1ec1u vi\u1ec7c, x\u00e1c \u0111\u1ecbnh m\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean.<\/strong> Ng\u01b0\u1eddi nh\u1eadn c\u1ea7n bi\u1ebft vi\u1ec7c n\u00e0o l\u00e0m tr\u01b0\u1edbc khi hai vi\u1ec7c c\u00f9ng g\u1ea5p.<\/li>\n
  6. Th\u1ed1ng nh\u1ea5t c\u00e1ch \u0111\u00e1nh gi\u00e1 c\u00f4ng vi\u1ec7c v\u00e0 k\u1ebft qu\u1ea3 mong mu\u1ed1n.<\/strong> Hai b\u00ean \u0111\u1ed3ng \u00fd t\u1eeb \u0111\u1ea7u th\u1ebf n\u00e0o l\u00e0 xong v\u00e0 th\u1ebf n\u00e0o l\u00e0 t\u1ed1t.<\/li>\n
  7. X\u00e1c \u0111\u1ecbnh c\u00e1c c\u1ed9t m\u1ed1c \u0111\u1ec3 ki\u1ec3m tra.<\/strong> Vi\u1ec7c c\u00f3 h\u1ea1n ch\u00f3t xa th\u00ec ph\u1ea3i chia th\u00e0nh nhi\u1ec1u m\u1ed1c; s\u00e1ch \u0111\u00f9a r\u1eb1ng n\u1ebfu c\u1ee9 \u0111\u1ec3 nh\u00e2n vi\u00ean l\u00e0m m\u1ed9t m\u1ea1ch, th\u00ec t\u1edbi \u00abline\u00bb l\u00e0 m\u00ecnh\u2026 \u00abdead\u00bb.<\/li>\n
  8. X\u00e1c \u0111\u1ecbnh r\u00f5 ph\u1ea1m vi th\u1ea9m quy\u1ec1n c\u1ee7a ng\u01b0\u1eddi \u0111\u01b0\u1ee3c giao.<\/strong> H\u1ecd \u0111\u01b0\u1ee3c t\u1ef1 quy\u1ebft \u0111i\u1ec1u g\u00ec, \u0111\u01b0\u1ee3c chi t\u1edbi \u0111\u00e2u, khi n\u00e0o ph\u1ea3i h\u1ecfi l\u1ea1i.<\/li>\n
  9. Y\u00eau c\u1ea7u ng\u01b0\u1eddi \u0111\u01b0\u1ee3c giao nh\u1eafc l\u1ea1i nhi\u1ec7m v\u1ee5.<\/strong> Nghe h\u1ecd n\u00f3i l\u1ea1i l\u00e0 c\u00e1ch nhanh nh\u1ea5t \u0111\u1ec3 bi\u1ebft m\u00ecnh \u0111\u00e3 giao \u0111\u1ee7 r\u00f5 hay ch\u01b0a.<\/li>\n
  10. B\u01b0\u1edbc th\u01b0\u1edfng: c\u00f4ng b\u1ed1 cho nhi\u1ec1u ng\u01b0\u1eddi bi\u1ebft, sau khi ng\u01b0\u1eddi \u0111\u01b0\u1ee3c giao \u0111\u00e3 nh\u1eadn vi\u1ec7c.<\/strong> Theo s\u00e1ch, k\u1ef9 thu\u1eadt n\u00e0y l\u00e0m ng\u01b0\u1eddi nh\u1eadn g\u1eafn b\u00f3 h\u01a1n v\u1edbi vi\u1ec7c m\u00ecnh \u0111\u00e3 nh\u1eadn.<\/li>\n<\/ol>\n

    B\u00e0i kh\u00e9p l\u1ea1i b\u1eb1ng l\u1eddi nh\u1eafc r\u1eb1ng mu\u1ed1n th\u00e0nh \u00abSi\u00eau nh\u00e2n kh\u1edfi nghi\u1ec7p\u00bb th\u00ec ph\u1ea3i bi\u1ebft trao quy\u1ec1n hi\u1ec7u qu\u1ea3:<\/p>\n

    \u00ab\u2026v\u00ec m\u1ed9t m\u00ecnh b\u1ea1n kh\u00f4ng th\u1ec3 m\u00e3i l\u00e0m t\u1ed1t \u0111\u01b0\u1ee3c h\u1ebft t\u1ea5t c\u1ea3 m\u1ecdi vi\u1ec7c.\u00bb \u2013 Kh\u1edfi Nghi\u1ec7p Th\u00f4ng Minh Theo Phong C\u00e1ch TMT<\/p><\/blockquote>\n

    Giao xong, theo d\u00f5i b\u1eb1ng c\u00e2u h\u1ecfi n\u00e0o?<\/h2>\n

    M\u1ee5c ti\u00eau \u0111\u1ecbnh l\u01b0\u1ee3ng \u1edf b\u01b0\u1edbc m\u1ed9t s\u1ebd r\u00f5 h\u01a1n n\u1ebfu d\u00f9ng quy t\u1eafc SMART m\u00e0 b\u00e0i \u00abM\u1ee5c ti\u00eau\u00bb trong c\u00f9ng cu\u1ed1n s\u00e1ch nh\u1eafc l\u1ea1i: c\u1ee5 th\u1ec3, \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c, v\u1eeba s\u1ee9c, th\u1ef1c t\u1ebf v\u00e0 c\u00f3 th\u1eddi h\u1ea1n; s\u00e1ch c\u00f2n n\u00eau b\u1ea3n m\u1edf r\u1ed9ng SMARTER v\u1edbi hai ch\u1eef E (Engagement) v\u00e0 R (Relevant). C\u0169ng trong b\u00e0i \u1ea5y c\u00f3 c\u00e2u chuy\u1ec7n ba con \u1ebfch tr\u00ean chi\u1ebfc l\u00e1: m\u1ed9t con quy\u1ebft \u0111\u1ecbnh nh\u1ea3y xu\u1ed1ng s\u00f4ng, h\u1ecfi c\u00f2n m\u1ea5y con? C\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a s\u00e1ch l\u00e0 v\u1eabn c\u00f2n ba, v\u00ec quy\u1ebft \u0111\u1ecbnh nh\u1ea3y v\u00e0 nh\u1ea3y l\u00e0 hai vi\u1ec7c kh\u00e1c nhau. T\u00e1c gi\u1ea3 g\u00f3i l\u1ea1i: \u00abM\u1ee5c ti\u00eau kh\u00f4ng c\u00f3 h\u00e0nh \u0111\u1ed9ng \u2013 k\u1ebft qu\u1ea3 b\u1eb1ng kh\u00f4ng.\u00bb<\/p>\n

    Khi vi\u1ec7c \u0111\u00e3 giao m\u00e0 ch\u1ec9 ti\u00eau ch\u01b0a \u0111\u1ea1t, b\u00e0i \u00abB\u1ea1n \u0111\u00e3 bi\u1ebft \u0111\u1eb7t c\u00e2u h\u1ecfi cho anh em Sale ch\u01b0a?\u00bb khuy\u00ean \u0111\u1eebng d\u1ed3n d\u1eadp h\u1ecfi \u00abt\u1ea1i sao\u00bb. Theo t\u00e1c gi\u1ea3, c\u00e2u h\u1ecfi \u1ea5y th\u01b0\u1eddng ch\u1ec9 k\u00e9o ra m\u1ed9t chu\u1ed7i l\u00fd do v\u00e0 t\u1ed1n nhi\u1ec1u th\u1eddi gian, ti\u1ec1n b\u1ea1c. Ng\u01b0\u1eddi qu\u1ea3n l\u00fd n\u00ean h\u1ecfi hai c\u00e2u kh\u00e1c: theo c\u00e1c anh ch\u1ecb, l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 ch\u00fang ta ho\u00e0n th\u00e0nh m\u1ee5c ti\u00eau n\u00e0y; v\u00e0 c\u00e1c b\u1ea1n c\u1ea7n m\u00ecnh c\u00f9ng c\u00f4ng ty h\u1ed7 tr\u1ee3 g\u00ec \u0111\u1ec3 ho\u00e0n th\u00e0nh ch\u1ec9 ti\u00eau \u0111\u00e3 nh\u1eadn. H\u1ecfi \u0111\u1ec1u \u0111\u1eb7n nh\u01b0 v\u1eady, theo s\u00e1ch, nh\u00e2n vi\u00ean s\u1ebd d\u1ea7n ch\u1ee7 \u0111\u1ed9ng v\u00e0 th\u00e1o v\u00e1t h\u01a1n. Tinh th\u1ea7n c\u1ee7a b\u00e0i g\u00f3i trong m\u1ed9t \u00fd: ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o kh\u00f4ng c\u1ea7n l\u00e0 ng\u01b0\u1eddi tr\u1ea3 l\u1eddi m\u1ecdi c\u00e2u h\u1ecfi, m\u00e0 l\u00e0 ng\u01b0\u1eddi bi\u1ebft \u00abd\u1eabn d\u1eaft b\u1eb1ng c\u00e2u h\u1ecfi\u00bb.<\/p>\n

    Ng\u01b0\u1eddi nh\u1eadn vi\u1ec7c c\u1ea7n g\u00ec ngo\u00e0i m\u1ed9t b\u1ea3n m\u00f4 t\u1ea3 nhi\u1ec7m v\u1ee5?<\/h2>\n

    M\u01b0\u1eddi b\u01b0\u1edbc gi\u00fap vi\u1ec7c \u0111\u01b0\u1ee3c giao r\u00f5 r\u00e0ng; ph\u1ea7n c\u00f2n l\u1ea1i l\u00e0 con ng\u01b0\u1eddi. B\u00e0i \u00ab\u0110i\u1ec1u nh\u00e2n vi\u00ean n\u00f3i c\u00f3 ph\u1ea3i lu\u00f4n l\u00e0 \u0111i\u1ec1u h\u1ecd th\u1eadt s\u1ef1 c\u1ea7n?\u00bb trong c\u00f9ng cu\u1ed1n k\u1ec3 chuy\u1ec7n hai ng\u01b0\u1eddi th\u1ee3 c\u00f9ng x\u00e2y t\u01b0\u1eddng. Ng\u01b0\u1eddi th\u1ee9 nh\u1ea5t th\u1ea5y m\u00ecnh \u0111ang ch\u1ed3ng g\u1ea1ch, vi\u1ec7c ch\u00e1n nh\u1ea5t \u0111\u1eddi; ng\u01b0\u1eddi th\u1ee9 hai th\u1ea5y m\u00ecnh \u0111ang x\u00e2y m\u1ed9t th\u00e1nh \u0111\u01b0\u1eddng, m\u1eaft s\u00e1ng l\u00ean, kh\u00f4ng ch\u00fat m\u1ec7t m\u1ecfi. Theo t\u00e1c gi\u1ea3, ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o gi\u1ecfi l\u00e0 ng\u01b0\u1eddi gi\u00fap nh\u00e2n vi\u00ean gi\u1ed1ng ng\u01b0\u1eddi th\u1ee3 th\u1ee9 hai, b\u1eb1ng c\u00e1ch d\u1eabn nh\u1eefng vi\u1ec7c nh\u1ecf h\u1eb1ng ng\u00e0y theo m\u1ed9t t\u1ea7m nh\u00ecn c\u00f3 \u00fd ngh\u0129a.<\/p>\n

    B\u00e0i \u00abKh\u1edfi nghi\u1ec7p \u2013 nh\u1eefng \u0111i\u1ec1u kh\u00f4ng c\u1ea7n \u0111\u1ebfn t\u00e0i n\u0103ng\u00bb n\u00f3i g\u1ecdn h\u01a1n n\u1eefa: ng\u01b0\u1eddi ch\u1ee7 mu\u1ed1n nh\u00e2n vi\u00ean lo cho kh\u00e1ch h\u00e0ng th\u00ec tr\u01b0\u1edbc h\u1ebft ph\u1ea3i bi\u1ebft lo cho nh\u00e2n vi\u00ean. Giao vi\u1ec7c, theo c\u00e1ch \u0111\u1ecdc \u1ea5y, kh\u00f4ng ch\u1ec9 l\u00e0 chuy\u1ec3n b\u1edbt vi\u1ec7c kh\u1ecfi tay m\u00ecnh, m\u00e0 l\u00e0 trao cho ng\u01b0\u1eddi kh\u00e1c m\u1ed9t ph\u1ea7n tr\u00e1ch nhi\u1ec7m c\u00f9ng v\u1edbi s\u1ef1 tin c\u1eady.<\/p>\n

    Th\u1eed trong 5 ph\u00fat: r\u00e0 m\u1ed9t vi\u1ec7c b\u1ea1n \u0111ang \u00f4m<\/h2>\n